{"id":1177,"date":"2025-01-31T18:35:31","date_gmt":"2025-01-31T17:35:31","guid":{"rendered":"https:\/\/carbonmiledesign.pl\/?page_id=1177"},"modified":"2025-02-02T16:06:41","modified_gmt":"2025-02-02T15:06:41","slug":"reklamacje","status":"publish","type":"page","link":"https:\/\/carbonmiledesign.pl\/en\/reklamacje\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div id=\"gap-1673371001\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1673371001 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1 style=\"text-align: center;\">Complaints<\/h1>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:180px;background-color:rgb(153, 48, 49);\"><\/div><\/div>\n\n<div class=\"row\"  id=\"row-1624497116\">\n\n\n\t<div id=\"col-1862296849\" class=\"col medium-1 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1051412433\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><strong>1. Okres na zg\u0142oszenie reklamacji<\/strong><br \/>Klient ma <strong>7 dni od momentu otrzymania produktu<\/strong> na zg\u0142oszenie reklamacji.<\/p>\n<p><strong>2. Przyczyny reklamacji<\/strong><br \/>Reklamacje mo\u017cna zg\u0142asza\u0107 w przypadku:<\/p>\n<ul>\n<li><strong>Wady produktu<\/strong> wynikaj\u0105cej z b\u0142\u0119du produkcyjnego.<\/li>\n<li><strong>Uszkodzenia produktu podczas transportu<\/strong>, pod warunkiem <strong>otwarcia przesy\u0142ki w obecno\u015bci kuriera<\/strong> i sporz\u0105dzenia odpowiedniego protoko\u0142u szkody.<\/li>\n<\/ul>\n<p><strong>3. Procedura zg\u0142aszania reklamacji<\/strong><br \/>Aby zg\u0142osi\u0107 reklamacj\u0119, klient powinien:<\/p>\n<ol>\n<li><strong>Wype\u0142ni\u0107 formularz reklamacyjny<\/strong> dost\u0119pny poni\u017cej.<\/li>\n<li><strong>Za\u0142\u0105czy\u0107 zdj\u0119cia wad produktu<\/strong> lub uszkodzenia powsta\u0142ego podczas transportu.<\/li>\n<\/ol>\n<p><strong>4. Koszty wysy\u0142ki reklamowanego produktu<\/strong><\/p>\n<ul>\n<li>Koszt odes\u0142ania reklamowanego produktu ponosi klient.<\/li>\n<li>Je\u015bli reklamacja zostanie uznana, <strong>zwrot koszt\u00f3w wysy\u0142ki<\/strong> nast\u0105pi zgodnie z naszym cennikiem.<\/li>\n<\/ul>\n<p><strong>5. Spos\u00f3b realizacji reklamacji<\/strong><br \/>W zale\u017cno\u015bci od sytuacji, w ramach reklamacji oferujemy:<\/p>\n<ul>\n<li>Wymian\u0119 produktu na nowy egzemplarz.<\/li>\n<li>Napraw\u0119 produktu.<\/li>\n<li>Zwrot \u015brodk\u00f3w na <strong>kart\u0119 podarunkow\u0105<\/strong> do wykorzystania w naszym sklepie.<\/li>\n<li>Zwrot pieni\u0119dzy \u2013 ustalane indywidualnie.<\/li>\n<\/ul>\n<p>Na rozpatrzenie reklamacji mamy <strong>do 14 dni roboczych<\/strong> od momentu otrzymania produktu.<\/p>\n<p><strong>6. Potwierdzenie zg\u0142oszenia<\/strong><br \/>Po zg\u0142oszeniu reklamacji klient otrzymuje <strong>potwierdzenie jej przyj\u0119cia oraz wszelkie informacje dotycz\u0105ce dalszego procesu<\/strong> drog\u0105 mailow\u0105.<\/p>\n<p><strong>7. Dodatkowe informacje<\/strong><br \/>W przypadku uzasadnionej reklamacji, kt\u00f3rej przyczyn\u0105 jest problem z naszej strony, oferujemy klientowi <strong>rabat na kolejne zam\u00f3wienie<\/strong>.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1119354492\" class=\"col medium-1 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1883974244\">\n\n\n\t<div id=\"col-392465050\" class=\"col medium-1 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1112368811\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1 style=\"text-align: center;\">Formularz reklamacyjny<\/h1>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:360px;background-color:rgb(153, 48, 49);\"><\/div><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1203-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1203\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1177#wpcf7-f1203-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1177#wpcf7-f1203-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1203\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1203-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-flat\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"imie-i-nazwisko\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Imi\u0119 i nazwisko (wymagane)\" value=\"\" type=\"text\" name=\"imie-i-nazwisko\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email (required)\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-479\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Numer telefonu (wymagane)\" value=\"\" type=\"tel\" name=\"tel-479\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Opisz\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Opisz problem z produktem (wymagane)\" name=\"Opisz\"><\/textarea><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"order-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Numer zam\u00f3wienia (wymagane)\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"plik\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"plik\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Accept <a href=\"https:\/\/carbonmiledesign.pl\/polityka-prywatnosci\/\">the privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-291098598\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_155049077\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:585px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/carbonmiledesign.pl\/wp-content\/uploads\/2025\/01\/Zdjecie-m3-G80-1067x800.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/carbonmiledesign.pl\/wp-content\/uploads\/2025\/01\/Zdjecie-m3-G80-1067x800.jpg 1067w, https:\/\/carbonmiledesign.pl\/wp-content\/uploads\/2025\/01\/Zdjecie-m3-G80-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_155049077 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1177","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reklamacje - CarbonMile design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carbonmiledesign.pl\/en\/reklamacje\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacje - CarbonMile design\" \/>\n<meta property=\"og:url\" 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